Knuffels à la carte respects the privacy of all its customers. We therefore treat all personal information that you have provided to us with care. Your information will only be used to process your orders. We will never pass or sell your details to third parties unless they are involved in the execution of your order.
Personal data that we process from you
Other personal information that you actively provide, such as by creating a profile on this website.
Information about your activities on our website
Internet browser and device type
bank account number
Special and/or sensitive personal data that we process
Knuffels à la carte does not ask for ages. However, we cannot check whether a visitor is older than 16 years of age. We therefore recommend that parents are involved in their children's online activities in order to prevent data from being collected about children without parental permission. If you believe that we have collected personal information about a minor without that consent, please contact us at email@example.com so that we can delete that information.
For what purpose and on what basis do we process personal data?
Knuffels à la carte processes your personal data for the following purposes:
- Handling your payment
- Sending our newsletter
- Being able to call or email you if this is necessary to carry out our services.
- To be able to inform you about changes to our services and products.
- To offer you the possibility to create an account on our site.
- To deliver goods and services to you.
- To analyse your behaviour on the website in order to improve the website and to adapt the range of products and services to your preferences.
- We also process personal data if we are legally obliged to do so.
How long do we store personal data?
Knuffels à la carte will not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. This includes the fiscal retention obligation. This means that every entrepreneur is legally obliged to keep his records for 7 years. Your anonymous data stored in Google Analytics will be stored for 14 months.
Sharing of personal data with third parties
Knuffels à la carte does not sell your data to third parties and will only provide them if this is necessary for the execution of our agreement with you, or in order to comply with a legal obligation. With companies that process your data on our behalf, we enter into a processing agreement to ensure the same level of security and confidentiality of your data. Knuffels à la carte remains responsible for these operations.
You can subscribe to our newsletter on our site and during the ordering process. If you do this, we will save your email address. We send our newsletters with MailChimp. If you have subscribed to our newsletter, we will provide your email address to MailChimp. We have signed a Data Processing Addendum with MailChimp to ensure the same level of security and confidentiality of your data.
MailChimp never uses your email address for its own purposes and stores your email address securely. You can unsubscribe at any time for our newsletter. After this you will no longer receive a newsletter from us.
The web shopping platform we use is Lightspeed. We have signed a processing agreement with Lightspeed.
Cookies we use.
Google Analytics also places cookies on our website. We have signed a processing agreement with Google and ensure that your IP address is anonymous and that we do not share any data with Google other than technical support if necessary and that we do not use any other services in combination with the Google Analytics cookies.
Accessing, modifying, or deleting data
You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw any consent for the data processing, or to object to the processing of your personal data by Knuffels à la carte, and you have the right to data transferability. This means that you can submit a request to us to send the personal details that we have of you in a computer file to you or to another orgnisty you have mentioned. You can send a request for access, correction, deletion, data transfer of your personal data or for the withdrawal of your consent or objection to the processing of your personal data to firstname.lastname@example.org. To ensure that you have made the request for access, we will ask you for a copy of your identity document. We will respond to your request as soon as possible, but within four weeks.
How do we secure personal data?
Knuffels à la carte takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized alteration. If you feel that your data is not secure, or there are indications of misuse, please contact email@example.com.
TLS (formerly SSL (Secure Sockets Layer) certificate
We send your data via a secure internet connection. This means that customer data is sent in an encrypted form. This security measure ensures that your personal data is protected and cannot be intercepted by third parties, as you can see on the address bar 'https' and the padlock in the address bar.