--- 10% discount on our sale (code: APRILSALE) - We ship worldwide - tax free on non EU orders ---

Conditions

Maileg

Pastellia’s Wereld trading under the name Knuffels à la carte/www.knuffelsalacarte.nl 
Tel: 31 (0)857846349/ 
E-mail address: info@knuffelsalacarte.nl
Chamber of commerce nr:52495167 
Vat number:  NL 146366645B01

Ordering
All prices are in Euros, including 21% VAT (the USD converter button can be used to see our prices in USD), shipping is charged additionally. We ship your order after receipt of payment. After 7 days, if we still haven’t received payment, we will cancel the order. If a particular item is not in stock, please send an e-mail to info@knuffelsalacarte.nl. We will inform you when an item is back in stock.

TAX-Free
Outside the EU we invoice without VAT. The 21% VAT will be deducted automatically when you select the shipping country in our check out. 

Payment
We accept the following payment methods:

  • Paypal
  • Credit Card
  • Banktransfer (only for IBAN numbers)
  • Ideal (for the Netherlands)
  • Bancontact Mr Cash (for Belgium)
  • Sofort Banking (for Germany)
  • Belfius
  • KBC/CBC-betaalknop

Shipping
We ship your order after receipt of payment. During checkout it is possible to enter a different delivery address. 

Within the Netherlands, the following rates apply
For parcels you have two options:

1) DHL, delivery takes 1 workday. Shipping cost is € 4,95.   
2) DHL parcelshop, 1 workday. Shipping cost is  € 3,95

Letterbox mail
Letterbox mail is shipped with PostNL, delivery takes 1 or 2 workdays, costs are € 2.95. You will not receive a track and trace number. 

The delivery times mentioned above apply only to products in stock. For some products there may be a longer delivery time. If so, it will be stated with the product. Shipping within the Netherlands is free on orders of an amount of € 125 or more excluding shipping cost. If an order is not received, please contact us. We can inquire with PostNL and/or DHL for you to find out where your parcel could be. Knuffels à la carte is not liable for delays due to circumstances nor for any delays of PostNL or DHL.

Shipping abroad
Packages destined outside the Netherlands are sent by DHL and PostNL.  

Outside the Netherlands, the following rates apply if you choose to send no track & trace number is Cuddles à la carte is not liable for lost packets. If an order is not received, please contact us. We can inquire with PostNL and/or DHL for you to find out where your parcel could be. Knuffels à la carte is not liable for delays due to circumstances nor for any delays of PostNL or DHL.

Letterbox Mail

Europe 

€ 3.95 (without track & trace)
€ 10.95 (with track & trace)

World

€ 15.95 (with track & trace)
       
Parcel Post (DHL)

Zone 1 (Western Europe) € 10.95 with track & trace

Belgium, Denmark, Germany, Finland, France, Great Britain, Ireland, Italy, Luxembourg, Austria, Poland, Portugal, Spain, Sweden.

Zone 2 (Rest of Europe) € 15.95 with track & trace

Aaland Islands, Belarus, Bosnia and Herzegovina, Cyprus, Estonia, Greece, Hungary, Latvia, Moldova, Norway, Slovenia, Slovakia, Turkey, Switzerland

Zone 2 (Rest of Europe) € 15.95 without track & trace

Albania, Andorra, Bouvet Island, Bulgaria, Gibraltar, Kosovo, Liechtenstein, Lithuania, Macedonia, Malta, Monaco, Montenegro, Romania, San Marino, Serbia, Svalbard and Jan Mayen, Vatican City.

Zone 3 (Worldwide) € 23.95 with track & trace

American Samoa, Antigua and Barbuda, Australia, Azerbaijan, Barbados, British Stomach Islands, Cambodia, Canada, China, Cook Islands, Costa Rica, Ecuador, El Salvador, Faroe Islands, Hong Kong, Iceland, India, Israel, Japan, Macau, Madagascar, Malaysia, Mongolia, Isle of Man, New Zealand, Russian Federation, Singapore, Syria, USA, Tunisia, South Korea.

Zone 3 (Worldwide) € 23.95 without track & trace

For other countries outside of Europe DHL offers no track & trace service.
 
Delivery time in Europe is 4 to 7 working days, outside Europe, depending on destination, between 5 and 15 working days. Outside the European Union it is possible that additional local taxes must be paid. Knuffels à la carte is not responsible for those costs. These are for your own account.

Absence / Holiday Knuffels à la carte 
It can sometimes happen Knuffels à la carte is on holiday. If so, then this will be clearly stated on our homepage. During this period, orders are processed but shipping will take place afterwards.

Returns
If you are not satisfied with your purchase, you may, within 14 days of receiving your purchase, return it by using the following procedure: 

1) Send an e-mail to info@knuffelsalacarte.nl, clearly state your name, address, order number, bank details.
2) The product has to be free of any marks that indicate that the product is used, or a defective product packaging (not the shipping box/ envelope) 
3) You then return your purchase within 3 days of notification to: Returns Knuffels à la carte. Isla Margaritastraat 8, 1339 MP  ALMERE, the Netherlands.
4) Clearly state your name/address as the sender and keep your proof of shipment. Lost returns will not be refunded.
5) Once we have received the returned package in good condition, we will refund the amount within a few days to your account.
6) The return shipping cost is for your own account. Please note that returns that are insufficiently stamped, will not be processed.
7) In case of any marks on a product that indicate that the product is used, or a defective product packaging (not the shipping box/ envelope),the purchase is not refundable.

Privacy statement
Knuffels à la carte respects the privacy of its customers. We pay close attention to all your personal information. Your information will only be used to process your orders. We will never pass or sell your details to third parties unless they are involved in the execution of your order.


Jellycat

SSL (Secure Sockets Layer) certificate
Knuffels à la carte uses Secure Sockets Layer (SSL technology). This means that customer data is encrypted. This security measure ensures that your personal information is protected and can not be intercepted by third parties.

Cookies are small pieces of information that your browser stores on your computer. Knuffels à la carte uses cookies to recognize you on your next visit. Cookies allow us to gather information about the use of our services and to improve and adapt to the needs of our visitors. Our cookies provide information related to personal identification. You may configure your browser so that you no longer receive cookies.

Complaints / comments / suggestions
Send an email to info@knuffelsalacarte.nl or fill out our contact form via the contact link. We will get back to you.


Finally!
Safety!!!!! 
Not all our products are baby friendly. We therefore always mention an advisory age for our products. Although a product may be tested safe, we do not recommend leaving a baby or toddler alone with a soft toy. Because of the possibility of suffocation!

stippels
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